Remote assistance
TeamViewer support for agreed troubleshooting and assistance. You arrange the session with IT Giant before granting access.
MANAGED IT & SLA SUPPORTManaged IT support.
Managed IT support.
A real person to call.
Give your business a clear point of contact for the systems it relies on. We scope support around your environment, priorities and the people who use it.
THE PRACTICAL DETAILS
Make ownership and support straightforward.
A useful support agreement makes the responsibilities visible. We establish the environment, the work included and the right path when something needs attention.
Networks and infrastructure
Support for business networks, connectivity and related infrastructure within the agreed scope.
Monitoring requirements
Monitoring and escalation can be defined around the systems that matter. Hours, coverage and response arrangements belong in the SLA.
Maintenance and security care
Review updates, access and practical maintenance requirements. Security work is scoped around the environment rather than presented as an absolute guarantee.
Backup and recovery planning
Agree what must be backed up, where copies are held and how restoration will be checked. A backup job alone is not a recovery test.
Clear responsibilities
Define included work, exclusions, escalation and additional projects so that your team knows what to expect.
IS THIS THE RIGHT FIT?
For businesses that want technical accountability.
From a small office to a more involved environment, we first understand the business and its existing setup. Then we agree the support model instead of forcing a generic plan.
- Businesses without a full internal IT team
- Teams needing additional technical capacity
- Clear support, maintenance and escalation requirements
STRAIGHT ANSWERS
A few things you might be wondering.
Something more specific? You can speak to a real person.
Ask our teamIs this a 24 hour emergency service?
After hours cover is not assumed. Support hours, monitoring and response arrangements must be agreed in your service contract.
Can I download the remote support tool now?
Yes. Use the Support page for the confirmed IT Giant TeamViewer links, but arrange the session with us before granting access.
Does an SLA include all development and project work?
No. Included work and exclusions are defined in the agreement. Hardware, licences, significant changes and new projects may be quoted separately.
LET’S MAKE TECHNOLOGY SIMPLERStart with a conversation.
Start with a conversation.
Not a commitment.
Tell us what you need. We will help you find a practical next step.