Who is responsible for this website?
IT Giant Web (Pty) Ltd operates this website. Our public contact address is contact@itgiantweb.co.za and our phone number is +27 83 343 3653. We are based in Brackenfell, Cape Town, and serve businesses across South Africa.
This notice describes information handled through this website and its enquiry process. Client service agreements may contain additional privacy and processing arrangements for the systems we manage on a client’s behalf.
What information is collected?
The enquiry form asks for your name, email address, phone number, the service you need and a message. A business name and current website are optional. Required details allow us to understand and respond to the enquiry. Without them, the form cannot be submitted; you can use phone, email or WhatsApp instead.
The website and its hosting services may process technical details such as an IP address, request time, browser information and error information. The form uses a temporary session, security tokens and rate controls. The form does not support file attachments. Please do not submit passwords, identity documents, payment card information or confidential third party records.
Why do we use the information?
Enquiry details are used to respond, discuss the requested service, prepare a quotation where appropriate and keep relevant business correspondence. Technical information is used to operate and protect the website, diagnose faults and limit abusive submissions.
Depending on the circumstances, processing may be necessary to take steps at your request before a contract, perform an agreed service, meet a legal obligation or pursue a legitimate business or security interest, subject to applicable privacy rights. A general enquiry does not sign you up for marketing.
Hosting, email and external services
Form enquiries are passed to our configured email recipient through the hosting server’s mail service. The website does not maintain a public enquiry database. Hosting and email providers may process information needed to deliver and protect these services.
Cloudflare Turnstile is used to protect the enquiry form when configured. It processes challenge and technical information to assess automated activity. The website sends the challenge token and a private server credential to Cloudflare for validation before accepting an enquiry. Cloudflare’s processing is described in its Turnstile privacy information.
WhatsApp and TeamViewer are external services reached through links. Clicking a link or using a service may provide information to that provider under its own terms and privacy policy. The form does not automatically forward your message to WhatsApp. Some providers may process information outside South Africa; the relevant provider arrangements and applicable legal safeguards need to be considered for the service used.
Cookies and tracking
This build does not enable Google Analytics, advertising pixels, a newsletter signup, embedded maps, third party fonts or a chatbot. Form session cookies and Turnstile protection support essential functionality. Read the cookie and tracking notice for the implementation details.
Retention and security
Enquiries and related correspondence should be kept for as long as needed for the enquiry, service, record keeping or applicable legal purpose. Retention for client records is determined by the type of record and relevant obligations, rather than one blanket period for every record.
The form uses server validation, access checks, rate controls and protected transport. It is designed not to write form content, raw IP addresses or Turnstile secrets to its application error messages. Hosting and email services have their own logs and access controls. No website can promise absolute security.
Your requests and rights
Subject to applicable law and any lawful restrictions, you may request access to your personal information, ask for correction or deletion, object to relevant processing or raise a concern about its use. We may need to confirm your identity and the authority for a request without collecting more than necessary.
Send a privacy enquiry to contact@itgiantweb.co.za with “Privacy request” in the subject. Do not send sensitive proof of identity until a suitable process has been agreed. See Information access for the PAIA request route.
You may also contact the Information Regulator of South Africa about applicable privacy or access rights.
Changes to this notice
This notice should be reviewed when the form, tracking tools, recipients, hosting or relevant business practices change. The version information above identifies this website edition.